Returns & Exchanges

At ANNKE, we are committed to your satisfaction and offer a 30-day money-back guarantee on all security products to ensure you have the best surveillance experience. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange within the specified period.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the 'My Orders' section to submit a Return Merchandise Authorization (RMA) request with your order details.

• 2.
  Package Your Device

  Securely pack the item in its original packaging including all cameras, cables, mounting hardware, and manuals to ensure a smooth inspection process.

• 3.
  Ship to ANNKE

  Affix the provided shipping label to your package and drop it off at the designated carrier location, ensuring you keep a copy of your tracking number.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware condition, we will process your refund or dispatch your replacement unit within 5-7 business days.